Spolsky on Starbucks’ Business Model

After a less-than-satisfactory experience at his usual Starbucks, Joel Spolsky searched-out Starbucks Gossip to find the reasoning behind a new type of employee: the ‘expediter’. What he discovered prompted him to write an article for Inc. Magazine on what happenes when Starbucks’ business models go awry.

In the article Spolsky confuses operations research with operations management, as the excellent Aurelie Thiele discusses.