Tag: time
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Innovation and the ‘Creation’ of Time
I make no secret of being a huge fan of Matt Ridley’s body of work, and his latest addition to this, The Rational Optimist, seems like a welcome addition. A wonderful summary of the book’s main theme–that innovation and the spreading of theories and ideas is the key to a prosperous future and we should…
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On Meetings
Contemplating how to lead without meetings , The Washington Post asks three equally qualified people for their views on them. Daisy Wademan Dowling, executive director of leadership development at an unnamed Fortune 500 company, responded with the following: The real reason leaders end up in too many meetings? Because it’s flattering: having your presence “required”…
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On-Hold Music and Time Perception
With the correct choice of music and by giving the perception of progress customers on-hold in a telephone queue underestimate the time they have been kept waiting and will stay on the line longer before hanging up. Newsweek summarises a number of research studies that have looked at the psychology behind telephone queues and on-hold…