Letters Remain

Letters Remain

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  • Text-Only Ads are the Most Effective

    Advertisers are “often wrong about what attracts our attention” is the conclusion of a usability study looking at how users interact with online advertising.

    The study, published in the report Eyetracking Web Usability by the Nielsen Norman Group (a usability consultancy firm from Jakob Nielsen and Kara Pernice), suggests that text-only advertising is the most effective advertising method for many websites.

    Do you think you’re more likely to look at an online ad if it contains 1) a picture, 2) an animation or 3) just text? The answer: just text. […]

    The headline result: simpler is better (not to mention probably cheaper to produce). Participants in the study looked at 52% of ads that contained only text, 52% of ads that had images and text separately and 51% of sponsored links on search-engine pages. Ads that got a lot less attention included those that imposed text on top of images (people looked at just 35% of those) and ones that included animation (it might seem movement is attention-grabbing, but only 29% of these ads garnered a look). […]

    People in the study saw 36% of the ads on the pages they visited — not a bad hit rate. The average time a person spent looking at an ad, though, was brief — one-third of a second.

    This is an evolution of what Nielsen called banner blindness, right?

    via @contentini

    Tags:
    advertising / marketing / usability / web

    Lloyd Morgan

    19 May 2010
  • Complexity and Autonomy Key to Workplace Satisfaction

    Work complexity and autonomy are the two largest factors in deciding workplace satisfaction, suggested findings reported in a 1985 article in The New York Times.

    The findings came from research by Dr. Jeylan T. Mortimer and Dr. Melvin L. Kohn and seems to agree with a more recent discussion on the three keys to programmer workplace satisfaction (autonomy, mastery, purpose).

    The most important determinant of job satisfaction is ‘work autonomy,’ or the degree to which employees feel they can make their own decisions and influence what happens on the job.

    [The researcher] also found, in sharp contrast to most previous research, that income had no significant independent effect on job satisfaction. People earning high incomes typically enjoy the most autonomy on the job […] which tends to make them happy. But if one looks at individuals who have equally autonomous jobs […] then they appear equally happy with those jobs, regardless of any income disparities among them.

    Another interesting finding discussed in this article is how “the social position and job conditions” of your job influence the value systems of your children:

    If the parents have jobs that allow self-direction […] then they and their children are likely to value such traits as dependabilty, curiosity and responsibility. But if the parents have a job that requires conformity to supervision, he added, then they and their children tend to value such traits as obedience, neatness and cleanliness.

    Update: The current (01 July 2010) most highlighted passage on the Amazon Kindle is this, from Malcolm Gladwell’s Outliers:

    Three things—autonomy, complexity, and a connection between effort and reward—are, most people agree, the three qualities that work has to have if it is to be satisfying.

    Tags:
    business / happiness

    Lloyd Morgan

    18 May 2010
  • Journalism Online and Internet Entrepreneurship

    In profiling a number of ‘online journalism entrepreneurs’, The New York Times does a good job of providing a relatively cliché-free, high-level overview of the current state of online news publishing.

    The article looks at the “new breed” of blog-based journalists, a few business models, and the problems associated with advertising online.

    There’s nothing new here for those who already have a passing interest in publishing (or blogging, for that matter), but I did find this observation on web-based entrepreneurship rather nice:

    You can’t call it a dot-com boom — there is not much capital, there are no parties with catered sushi and no one is expecting to get rich. But this generation of start-ups does share at least one trait with its 1990s predecessors: a conviction that they’re the vanguard of an unfolding revolution.

    via More Intelligent Life

    Tags:
    advertising / entrepreneurship / journalism / news / web

    Lloyd Morgan

    17 May 2010
  • Price Reductions and Cognitive Fluency

    If the mental calculation required to determine the discount given on a product is difficult then we often misjudge the magnitude of the reduction.

    This “ease-of-computation” effect for judging price reductions is obviously related to other recent studies looking at ‘cognitive fluency‘ and is another way to manipulate and be manipulated through product pricing.

    Consumers’ judgements of the magnitude of numerical differences are influenced by the ease of mental computations. The results from a set of experiments show that ease of computation can affect judgments of the magnitude of price differences, discount magnitudes, and brand choices. […] For example, when presented with two pairs of numbers, participants incorrectly judged the magnitude of the difference to be smaller for pairs with difficult computations (e.g., 4.97 – 3.96, an arithmetic difference of 1.01) than for pairs with easy computations (e.g., 5.00 – 4.00, an arithmetic difference of 1.00).

    via Barking Up the Wrong Tree

    Tags:
    behavioural-economics / cognition / marketing / persuasion / psychology / simplicity

    Lloyd Morgan

    17 May 2010
  • Askers, Guessers and the ‘Disease to Please’

    Saying No to seemingly unreasonable requests and unwanted invitations is easy for some and a gruelling mental challenge for others. This disparity between responses can be explained by looking at the behavioural differences between Askers and Guessers:

    In Ask culture, people grow up believing they can ask for anything–a favour, a pay rise–fully realising the answer may be no. In Guess culture, by contrast, you avoid “putting a request into words unless you’re pretty sure the answer will be yes… A key skill is putting out delicate feelers. If you do this with enough subtlety, you won’t have to make the request directly; you’ll get an offer. Even then, the offer may be genuine or pro forma; it takes yet more skill and delicacy to discern whether you should accept.”

    Neither’s “wrong”, but when an Asker meets a Guesser, unpleasantness results. An Asker won’t think it’s rude to request two weeks in your spare room, but a Guess culture person will hear it as presumptuous and resent the agony involved in saying no. Your boss, asking for a project to be finished early, may be an overdemanding boor – or just an Asker, who’s assuming you might decline. If you’re a Guesser, you’ll hear it as an expectation. This is a spectrum, not a dichotomy, and it explains cross-cultural awkwardnesses, too. […]

    Self-help seeks to make us all Askers, training us to both ask and refuse with relish; the mediation expert William Ury recommends memorising “anchor phrases” such as “that doesn’t work for me”. But Guessers can take solace in logic: in many social situations (though perhaps not at work) the very fact that you’re receiving an anxiety-inducing request is proof the person asking is an Asker. He or she is half-expecting you’ll say no, and has no inkling of the torture you’re experiencing. So say no, and see what happens. Nothing will.

    This theory originates from Andrea Donderi’s fantastic response to a 2007 Ask MetaFilter query on dealing with unreasonable requests.

    From this article, David brings the following to our attention: Sayre’s Law and Parkinson’s Law of Triviality.

    Tags:
    introversion / personal-development / philosophy

    Lloyd Morgan

    14 May 2010
  • Assorted Health and Fitness Tips from a Veteran Trainer

    After years as a trainer, Mike O’Donnell compiles and shares an extensive list of health and fitness tips.

    As Jason said, there’s “a lot of good (and questionable) stuff in this list”. Here are my favourites:

    • Diet is 85% of where results come from… for muscle and fat loss. Many don’t focus here enough.
    • If you eat whole foods that have been around for 1000s of years, you probably don’t have to worry about counting calories.
    • The eat low-fat advice was the biggest health disaster in the last 30 years.
    • The smartest trainer I know does not have a website or best selling ebook… as he is too busy training real clients. (Related.)
    • If you want to get better at running… you run… at biking… you bike… at a sport… you play that sport.
    • There is no one right way for anything… as 20 different ways can get you results.
    • Results are just the simple yet important things done on a consistent basis.
    • All diets fail over the long run….but lifestyle changes last.
    • The best thing anyone can do for their health/results is to just try new things… see how their body adapts and responds… and learn how to take total control no matter life may throw at them in the future.

    via Kottke

    Tags:
    exercise / health / lists / tips

    Lloyd Morgan

    14 May 2010
  • Year Two in Review

    Another year, a further 445 posts and an additional 17,790 spam comments have passed (and 453 legitimate comments, for which I am eternally grateful–thanks!) and Lone Gunman is now two years old.

    Somewhat delayed since I’ve recently moved to the Netherlands, here are the best things I’ve read on the Internet and posted here over the past twelve months… it’s Year Two in Review.

    Lone Gunman Keywords (Year Two) - Wordle.net
    Visualisation of the 50 most frequently used keywords on Lone Gunman in year two.

    Items definitely not to miss are highlighted (probably not through an RSS feed reader). [LG] denotes my original post.

    First, the most popular posts of the past year: The Seven Psychological Principles Con Artists Exploit, A History of the 160 Character Text Message and The Basic Laws of Human Stupidity.

    Business and Entrepreneurship

    • Before you do anything, you may need a business plan. Inspired by the simplicity and success of the Creative Commons licensing icons, here’s a novel, icon-based business plan kit [LG].
    • Thinking about what to sell? Here’s what people are willing to pay for [LG] (scarcity, esteem and belonging, among others).
    • Worried about your chances of success? Keep this in mind:
      • That university prestige was not correlated to entrepreneurial success [LG] (and that the time entrepreneurs wait to start their ventures is likely longer than you imagine).
      • That a study of entrepreneurial success and failure rates shows that entrepreneurs don’t learn from their mistakes and past success was the only indicator of future success [LG].
    • Need a company name? Check out the founder of Kodak’s three rules for an effective company name [LG].
    • Creating a community? Richard Millington’s best 100 posts [LG] will be worth perusing.
    • But don’t forget what Gel conference host Mark Hurst calls the experience response [LG].

    Persuasion (In Business and Life)

    • If you’re selling premium products, listen to a ‘luxury sales consultant’ explaining how to sell luxury goods [LG] (sell a story and do not discount are just two tips).
    • Why no discounts? In a review of ‘sales psychology’ [LG] we hear that the placebo effect is at work with goods just as much as with medicine.
    • Other psychological tricks to get people buying [LG] include the 99-pence/cent effect, ownership imagery and romantic priming.
    • In a comprehensive review of Robert Cialdini, Noah Goldstein and Steve Martin’s book Yes! we are treated to fifty scientifically proven ways to be persuasive [LG].
    • I then summarised two articles that use Dan Ariely’s Predictably Irrational to describe how to manipulate or avoid manipulation using his findings.
    • These eleven ways to persuade people online [LG] may be helpful, too.
    • If all else fails, pretend to share their name or birthday: we are more likely to comply with requests from strangers if we believe we share seemingly uncommon, incidental characteristics [LG].
    • And finally: Urgency, Certainty and Targeted Information… three of the five elements of effective and persuasive messages.

    Health, Food and Exercise

    • While we’re discussing the topic, how to persuade people to eat healthier:
      • Posting calorie counts doesn’t help [LG], and the provision of a salad option in a restaurant actually increases the chances of unhealthy purchases [LG] (because we considered the healthy option, we ‘reward’ ourselves with the unhealthy choice.
      • Taxes? Subsidies? Subsiding health foods worsens food choices, taxing unhealthy food improves them [LG].
      • To succeed, utilise some of the aesthetic and language tricks that entice diners to buy (‘menu psychology’) [LG].
      • Positioning choices is also important: I summarise two studies showing how making healthy food easier to choose increases the consumption of healthy food.
    • But what is healthier food? Maybe not organic produce, as the UK FSA’s Chief Scientist says that there is little to no nutritional benefits to eating organic over conventionally produced food [LG].
    • Once again, I look at the psychology of wine.
    • Jamie Oliver inadvertently shows the cognitive and educational advantages of a healthy diet [LG].
    • And Dr Shock discusses the neuroscience of exercise and summarises some of the vast cognitive benefits thereof [LG].

    Metacognition (Creativity, Learning and Thinking)

    • The most important thing to do: sleep, as it can take over a week to recover cognitively from just a few days of poor sleep [LG] (and you’ll get sick).
    • Want to improve creativity?
      • Manufacture an ideal creative workspace [LG]: a blue or red room (depending on your goal) and elicit psychological distance (pictures of far-away places).
      • Live abroad [LG] (“turn cultural bewilderment into concrete understanding”).
      • Be surrounded by nature [LG] (real or not).
    • Be aware of ‘cognitive complexity’ (how ‘easy’ something is to understand):
      • Everything from the typography on the packaging, the verbosity of the manual and the length and complexity of ingredient names affects how we perceive an item’s truth, safety and ease of use [LG].
      • It also affects how successful we’ll be with a diet [LG].

    Typography and Design

    • Some theory in the form of the ten design commandments of Dieter Rams [LG] and a five-part type terminology primer [LG].
    • Some resources in the form of a ‘periodic table’ of typefaces [LG] and a summary of Edward Tufte’s design principles [LG].
    • And the application: a few simple rules for good typography [LG] and a summary of the findings from a number of comprehensive web design studies (typography usage and general web design decisions).

    Relationships and Marriage

    • Like last year, one of the most interesting things I read on this topic was on diamonds: this time, a 1982 article detailing how De Beers ‘created’ the diamond market as we know it [LG].
    • Thinking of marriage? Read these two complementary pieces: Dr Rob Dobrenski on the reasons marriages fail [LG] and The Last Psychiatrist on how to destroy a marriage [LG] (the former on why they fail from the outset (misaligned goals, etc.) and the latter on more ‘organic’, after-the-fact reasons).
    • After that, it’s parenthood. Men: have them sooner rather than later. Advanced paternal age negatively impacts a child’s neurocoginitive development [LG] (the opposite was found for advanced maternal age).
    • Once they’ve arrived, remember that exposure to dirt helps create a healthier immune system [LG] and that “Don’t talk to strangers” isn’t strictly the best advice [LG].

    Personal Development

    • Simple inspiration from The Cult of Done’s manifesto [LG], and Jonathan Harris on being known for doing what we do and the longevity of our work [LG].
    • A more scientific approach comes in the form of the four principles to creating luck [LG], discovering that it takes around 66 days to form a habit [LG] and how setting goals could be detrimental to achieving our targets (and how to prevent that from happening) [LG].
    • How to be interesting [LG] explains fairly succinctly why I write here (be interested and be good at sharing).
    • After grokking the painfully accurate conversational mannerisms of geeks [LG] I sought improvement. That came in the form of a list of the twelve core human skills [LG] (most are things I’m interested in and write about here: my way of learning).
    • Thirty Days to a Better Man Person [LG] offered advice on health, careers and general well-being and I summarised a series of posts offering advice (and elicit more in the comments… nudge).
    • One of my favourite articles was on the quarterlife crisis [LG]: that time of existential angst we go through in our mid twenties worrying about acceptance and the abundance of choice. At that same age, this post detailing some etiquette for those aged 25+ [LG] was handy.
    • A couple of quick ones worth revisiting: twelve easy tips for avoiding an early death [LG], as written by an emergency physician, and a short tutorial on how to disagree more efficiently [LG].

    Happiness

    • Bud Caddell’s simple and effective How To Be Happy in Business Venn diagram [LG] reminded me of another favourite from last year: personal love–growth–cash triangles.
    • If you seek happiness, a commute might be a bad idea: the unpredictable nature of traffic leads us to despise it, vastly decreasing happiness [LG] (enough to negate the benefits of living in the suburbs–you’ll need to earn 40% more to compensate).
    • Money might help, but make sure you’re clever about it: buy memories, not objects [LG]. In fact, just read this list on what you can buy that will and won’t increase happiness [LG] (in short: meals, books, music, pets, bicycles and foreign travel all contribute to an increased sense of happiness).

    Miscellaneous

    • The two most comprehensive and compelling popular science articles I read all year came from Wired:
      • The full story (past, present and future) of the increasingly odd placebo effect [LG].
      • A worrying look at the growing anti-vaccine movement and the dangers it poses to all children [LG].
    • In macroeconomics I learnt:
      • That the oft-quoted poverty threshold of $1.25 is relative and adjusted.
      • That many prominent economists are calling for an end to foreign aid to Africa as it is linked as a direct cause of increasing poverty rates [LG] (“when emotion overrules evidence”).
    • On the micro scale, I was fascinated by a roundup of surprising findings in the field of ‘finance psychology’.
    • On the other side, this article on consumer profiling by credit card companies [LG] is worth a read.
    • While looking at why open source software often fails, the reason we love-to-hate those self-service supermarket checkouts is explained [LG] and then we’re told that at the supermarket checkout, we should prefer 17 extra items over an extra person to maximise efficiency [LG] (due to the additional’tender time’).
    • After reading Dan Gardner’s excellent Risk, I list and describe the eighteen factors of risk perception (including familiarity, catastrophic potential, victim identity and media attention).
    • For those who write (or want to), Benjamin Kunkel lists five truths about blogging [LG], while Hugo-award winner John Scalzi offers ten writing tips for non-writers [LG].

    Earlier this year I went travelling for a couple of months and handed the blog over to three very capable people. Alex J. Mann, Dan Zambonini and Andrew Simone.

    Alex’s posts, Dan’s posts and Andrew’s posts are definitely worth a look.

    Thanks!

    Tags:
    lettersremain-review

    Lloyd Morgan

    13 May 2010
  • Why Designers Need Statistics

    The proliferation of infographics online is helping to make a broad, somewhat statistically illiterate, audience aware of important data and trends.

    For those designing these infographics, therefore, there is a need that they understand their process intimately–from data collection to illustration–in order to analyse it honestly and with meaning.

    Through a “showcase of bad infographics”, Smashing Magazine lambasts the trend of inappropriate inforgraphics and offers an interesting essay on why designers need to be statistically literate.

    The importance of statistical literacy in the Internet age is clear, but the concept is not exclusive to designers. I’d like to focus on it because designers must consider it in a way that most people do not have to: statistical literacy is more than learning the laws of statistics; it is about representations that the human mind can understand and remember.

    As a designer, you get to choose those representations. Most of the time this is a positive aspect. Visual representations allow you to quickly summarize a data set or make connections that might be difficult to perceive otherwise. Unfortunately, designers too often forget that data exists for more than entertainment or aesthetics. If you design a visualization before correctly understanding the data on which it is based, you face the very real risk of summarizing incorrectly, producing faulty insights, or otherwise mangling the process of disseminating knowledge. If you do this to your audience, then you have violated an expectation of singular importance for any content creator: their expectation that you actually know what you’re talking about.

    The two rules of infographic production:

    1. If it would lead to the wrong conclusions, not presenting the data at all would be better.
    2. Your project isn’t ready to be released into the wild if you’ve spent more time choosing a font than choosing your data.

    via @Foomandoonian

    I am reminded of this tangentially-related infographic template from FlowingData.

    Tags:
    design / infovis / statistics

    Lloyd Morgan

    13 May 2010
  • For an Education in Statistics

    The ability to understand data and its analyses is becoming more important in many aspects of our lives–especially government–says Clive Thompson, and as such statistical literacy is becoming an important skill.

    Using recent arguments used by some confused climate change sceptics to show why it is important, Thompson explains briefly why we should learn the ‘language of data’:

    Statistics is hard. But that’s not just an issue of individual understanding; it’s also becoming one of the nation’s biggest political problems. We live in a world where the thorniest policy issues increasingly boil down to arguments over what the data mean. If you don’t understand statistics, you don’t know what’s going on — and you can’t tell when you’re being lied to. Statistics should now be a core part of general education. You shouldn’t finish high school without understanding it reasonably well — as well, say, as you can compose an essay.

    That’s precisely the point. We often say, rightly, that literacy is crucial to public life: If you can’t write, you can’t think. The same is now true in math. Statistics is the new grammar.

    Tags:
    education / learning / statistics

    Lloyd Morgan

    12 May 2010
  • Routine, Sleep and Premature Death

    Sleeping for less that six hours a night is correlated strongly with an increased risk of premature death over a 25-year period (a 12% increase in the likelihood of your premature death, to be exact).

    That’s the conclusion from an extensive report (studying 1.5 million people) convincingly showing the link between quality sleep and one’s health/well-being.

    The study looked at the relationship between sleep and mortality by reviewing earlier studies from the UK, US and European and East Asian countries.

    Premature death from all causes was linked to getting either too little or too much sleep outside of the “ideal” six to eight hours per night.

    But while a lack of sleep may be a direct cause of ill health, ultimately leading to an earlier death, too much sleep may merely be a marker of ill health already.

    That last bit’s important (correlation not causation), with one researcher calling sleep the “litmus paper to physical and mental health”.

    Another report in the same journal (Sleep) demonstrated the importance of a stable daily routine in getting a good night’s sleep (although thus far it has only been shown in the elderly):

    Increased stability in daily routine […] predicted shorter sleep latency, higher sleep efficiency and improved sleep quality. […] Maintenance of daily routines is associated with a reduced rate of insomnia in the elderly.

    So… stop your happy-go-lucky, spur-of-the-moment, devil-may-care lifestyle; live to a timetable; live longer?

    Tags:
    health / sleep

    Lloyd Morgan

    12 May 2010
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